As a registered user of Expert Author, you have access to various forms of technical support.
Purchase a support plan
As a registered user of Expert Author, you have access
to a library of courses designed to teach you how to get the most from
Expert Author. Courseware is delivered, tracked, and managed through
Knowledge Quest University. The courseware is created using Expert
Author, so in addition to teaching you everything you need to know about
Expert Author, these lesson may also give you some ideas about various
techniques and approaches you can use to create effective self-paced
courseware. To enroll at Knowledge Quest University, use the enrollment
key that was provided to you when you purchased Expert Author.
Login now
Our online webinars are designed to provide an
interactive forum for small groups of participants. Most online webinars
last about an hour, and focus on a particular subject, like how to
create live, interactive menus. There are six different online webinars,
each of which explores the various facets of authoring with Expert
Author. In addition to these predefined online webinars, we are happy to
create online webinars covering whatever topic your group is interested
in.
Premium Support Plan - This support plan entitles the registered
user to participate in up to 8 online webinars throughout the plan year.
Pay Per Use - If you are not on a support plan, you can participate
in an online webinar for $45.00. The number of participants in each
webinar is limited, so please register early.
Premium Support Plan – This support plan entitles the
registered user to an unlimited number of phone support calls throughout
the plan year.
Pay Per Use Phone Support – If you are not on a support
plan, but wish to place a support call at $95 per call, please dial
(949) 922-8150.
Purchase a support plan
Premium Support Plan – This support plan entitles the
registered user to an unlimited number of e-mail support requests
throughout the plan year.
30-day e-mail Support – Every Expert Author license
includes free e-mail support for 30 days.
Premium Support Plan – This support plan entitles the
registered user to all software revisions and upgrades throughout the
plan year.
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